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Borojet Help Center — fast, straightforward answers to all your questions

Whether it's registration, payments, bonuses, or security — search below or contact our support team directly for help with anything.

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What do you need help with?

Choose your topic from the categories below

Registration & Login

Everything you need to know about opening a new account, email verification, password recovery, and two-factor authentication.

Deposits & Withdrawals

A guide to depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer — including processing times and limits.

Bonuses & Promotions

Everything you need to know about claiming and using the welcome bonus, cashback, reload offers, and VIP rewards.

Security & privacy

Account security, personal data protection, reporting suspicious activity, and data policy.

Betting & Games

Rules and tips for Sports Betting, Live Casino, slots, and table games.

App & Technical

Guide to mobile browsers, device compatibility, loading issues, and clearing your cache.

Vouchers & referrals

How to use promo codes, refer a friend, and claim your referral bonus.

Direct support

Reach our Bangla support team directly via live chat, email, or phone.

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New here? Start this way

New to Borojet? Follow these simple steps to get started

1
Open an Account

Go to the registration page and create your account in just 2 minutes using your mobile number and email.

2
Verify your identity

Upload a photo of your National ID or passport. Verification is usually completed within 24 hours.

3
Make your first deposit

Deposit a minimum of ৳500 via bKash, Nagad, or Rocket. Get a 100% bonus on your very first deposit.

4
Start playing

Cricket, football, Live Casino, or slots — pick your favorite and dive in.

5
Withdraw your winnings

Submit a withdrawal request — funds typically arrive in your mobile wallet within 5 to 15 minutes.

Tips for faster support

Keep these things in mind to get your issue resolved faster

Before contacting support — Keep your account ID and transaction number handy. Having a screenshot of the issue ready will help get it resolved even faster.
  • For payment issues, make sure you have the reference number from your bank or mobile wallet.
  • For login issues, try the "Forgot Password" option first.
  • If you haven't received your bonus, check the terms and conditions — most issues become clear on their own.
  • If a page won't load, clear your browser cache or try a different browser.
  • For urgent matters, live chat is the fastest way to get help.
  • Reach out by email and you'll receive a reply within 24 hours.
Support hours: Live chat is available 24/7. Email support is fastest between 8 AM and midnight, every day.

FAQ

Answers to the most frequently asked questions, all in one place

To create a Borojet account, you'll need an active mobile number, an email address, and a national ID or passport. During registration, an OTP will be sent to your mobile — verify your number with it and your account will be activated. Full verification (KYC) can be done later, but it's best to complete it before making large withdrawals.

bKash payments typically reflect in your Borojet account within 1–5 minutes. If it's been more than 10 minutes, first check your bKash app to confirm the transaction went through. If it shows as successful, note the transaction ID and reach out via live chat. The support team usually resolves such issues within 5 minutes.

Your first deposit automatically earns you a 100% bonus, credited instantly to your account. Deposit ৳1,000 and you get another ৳1,000 in bonus funds — giving you ৳2,000 to start with. Bonus funds cannot be withdrawn directly; they convert to real money once the wagering requirements are met. Full terms are available on the promotions page.

On the login page, click the "Forgot Password" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. Passwords must be at least 8 characters long and include at least one uppercase letter and one number. If your email or number has changed, contact support directly.

Withdrawals on Borojet are generally very fast. bKash and Nagad typically arrive within 5–15 minutes. Rocket takes 15–30 minutes, and bank transfers may take 1–3 business days. Your KYC verification must be complete before withdrawals can be processed. The minimum withdrawal amount is ৳500.

Borojet is fully optimized for mobile browsers. If you run into issues, start by clearing your browser's cache and cookies. Use the latest version of Chrome or Firefox. If you're on a slow connection, make sure Data Saver mode is turned off. If the problem persists, contact support with your device model and browser name.

Yes, under Borojet's responsible gaming policy, you can temporarily suspend your account for a set period at any time. This option is available in your account settings, with self-exclusion periods ranging from 1 day to 6 months. If needed urgently, the support team can also activate it for you.

When making a deposit, you'll see a "Promo Code" or "Voucher Code" field on the payment page. Enter your code there and the corresponding bonus will be applied automatically. Keep in mind that every voucher code has its own expiry date and terms — expired codes won't work. Check the voucher page regularly to find new codes.
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Get in touch with us directly

If your issue seems complex, our Bangla support team is always ready to help

Live Chat

The fastest way to get help. Average response time under 2 minutes.

Active 24/7
Email Support

For detailed issues, send us an email. You'll get a reply within 24 hours.

support@borojet.net
FAQ page

Detailed answers to common questions are organized on our FAQ page.

View FAQ
Responsible Gaming

If you need help managing your gaming habits, dedicated support is available.

Details
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Borojet Help Center — not just a page, but a complete support system

Using an online betting or gaming platform naturally raises a lot of questions. How do I deposit? When will my bonus arrive? I forgot my password — now what? To help you sort out all these issues, big and small, BorojetThe Help Center was built with everyday users in Bangladesh in mind — where they get stuck, what they need to know, and what's hard to find.

Learn more about the registration process

BorojetCreating an account is quick and straightforward. Fill in your name, mobile number, and email on the registration form. Verify your number using the OTP sent to your mobile, then set a strong password. That's it — your account is ready. Once you log in for the first time, you'll see your dashboard with your balance, bonuses, and active bets all in one place.

KYC verification takes a little time, but it's essential for keeping your account secure. Simply upload the front and back of your National ID along with a selfie. Verification is typically completed within 12–24 hours. You can still play while verification is in progress — only larger withdrawals will be temporarily limited.

Learn about payment methods

People in Bangladesh are used to mobile banking, and Borojet built right into it. bKash, Nagad, and Rocket — all three popular methods let you deposit in moments. The minimum deposit is just ৳500, so newcomers can start small. Bank transfer is also accepted, though it takes a bit longer.

Withdrawals are a concern for many players. On plenty of platforms, getting your money out can take days of waiting. BorojetThat's not an issue here. Withdrawals to bKash and Nagad typically arrive within 5 to 15 minutes. Just make sure your KYC is complete and that you're using the mobile number registered with your withdrawal method.

A simple guide to understanding bonuses and promotions

Bonuses confuse a lot of players. "I got my bonus — so why can't I withdraw it?" is one of the most common questions we hear. The thing is, bonus funds aren't directly withdrawable. You need to convert them into real money by placing a certain amount in bets — this is known as the wagering requirement. Borojetevery bonus comes with clearly stated terms. It's worth reading them before claiming any offer.

The cashback offer is a fan favorite. Every week, you get back a set percentage of your net losses — no wagering required, withdraw it straight away. The rate increases as you move up VIP tiers. Reload bonuses are available weekly, and special promotions run during key seasons like the World Cup or Eid.

Your security is in safe hands

It's only natural to be cautious about handling money online. Borojet 256-bit SSL encryption to international standards keeps your personal information and financial data fully protected. Enabling two-factor authentication (2FA) makes unauthorized access to your account virtually impossible.

If you ever notice suspicious activity on your account, change your password immediately and contact support. The support team can place a security lock on your account right away and launch an investigation.

The importance of responsible gaming

Borojet Entertainment should always be safe and enjoyable. That's why the platform offers a range of responsible gaming tools. You decide how long you play, how much you deposit, or how long a break you want to take. These features can be activated at any time from your account settings.

Betting is entertainment — it shouldn't be treated as a source of income. Borojet Always encourages its users to play mindfully. If you feel like things are getting out of hand, don't hesitate to reach out through the responsible gaming section of the Help Center.

Still not resolved?

Our Bangla support team is with you 24/7. Reach us on live chat — average response time is under 2 minutes.

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